About Help to Claim
Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. This is usually up to the point you receive your first payment.
Our advisers can help you:
work out if you can get Universal Credit
fill in the Universal Credit application
prepare for your first Jobcentre appointment
check your first payment is correct
If you have already received your first payment of Universal Credit contact our generalist advice team. Find details at http://www.snscab.org.uk/where-are-we/ or search for Citizens Advice Staffordshire North and Stoke on Trent: Generalist Advice Service in this directory.
Help to Claim Advice Line
Call 0800 144 8 444 Calls are free
Relay UK: 18001 then 0800 144 8 444
Lines are open Monday to Friday, 8 am to 6 pm
This is a national number but your call will be directed to a local Help to Claim adviser if one is available.
Email our Generalist Advice Service at [email protected] and we will forward your email to one of our Help to Claim advisers
Face to face advice
Our face to face drop ins are suspended due to the Coronavirus pandemic.
Read the online advice at https://www.citizensadvice.org.uk/benefits/universal-credit/
You can speak to a Help to Claim adviser on Web Chat at https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim/